Privacy policy

Last updated: December 23, 2024

This Privacy Policy describes how GluNEO Pet (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from gluneopet.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. You may withdraw your consent at any time by contacting us at info@gluneopet.com. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. When we make significant changes, we will notify you through your registered email address. Minor changes to this Privacy Policy will be updated on the Site with a revised "Last updated" date.

 

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.


In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

 

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can be associated with you. This includes:

  • Contact Details: Name, email address, phone number, and address.
  • Order Information: Billing and shipping addresses, payment confirmation, email address, and phone number.
  • Account Information: Username, password, security questions, and other information used for account security purposes.
  • Pet-Related Data: Pet name, breed, age, and health data, such as blood glucose measurements.
  • Device and Usage Data: Browser, IP address, geolocation, and activity data collected via cookies and other tracking technologies.
  • Customer Support Information: Details you include in communications with us, such as messages sent through the Services.

 

Information We Collect Automatically

We may automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies. Usage Data includes:

  • Device information.
  • Browser information.
  • Network connection details.
  • IP address.
  • Interaction data with our Services.

 

Information We Obtain from Third Parties

We may also obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

  • Shopify (supporting our Site and Services).
  • Payment processors (handling bank account, credit or debit card information, and billing addresses).
  • Third-party analytics and marketing tools.

 

How We Use Your Personal Information

  • Providing Products and Services: To process payments, fulfill orders, arrange shipping, handle returns and exchanges, and manage your account.
  • Marketing and Advertising: To send promotional communications and tailor advertising on our Site and other platforms.
  • Security and Fraud Prevention: To detect and prevent fraudulent, illegal, or malicious activity.
  • Customer Support and Service Improvement: To provide support, enhance user experience, and improve the functionality of our Services.

 

Cookies and Tracking Technologies

Like many websites, we use cookies to enhance functionality, run analytics, and improve our Services. For specific details about Shopify-related cookies, see https://www.shopify.com/legal/cookies. We also recognize Global Privacy Control (GPC) signals to manage your privacy preferences.
Most browsers accept cookies by default, but you can manage cookie preferences through browser settings. For regions requiring explicit consent, users will be provided with a clear opt-in mechanism for cookies upon first visit to the Site. Note that blocking cookies may affect certain features and functionalities of the Services.

 

How We Disclose Personal Information

We may disclose your personal information to:

  • Vendors and Service Providers: For IT management, payment processing, customer support, and data analytics.
  • Business and Marketing Partners: To provide tailored advertisements and promotions.
  • Affiliates: For internal business operations.
  • Legal Authorities: To comply with legal obligations and protect our rights.

We do not sell or share your personal information for advertising purposes.

 

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy. Upon account deletion, personal information is permanently deleted, and pet health information is retained for up to 3 years to comply with regulatory or medical record-keeping requirements unless a deletion request is made.

 

Account Deletion

Users may request to delete their accounts and associated data at any time.

  • In-App Deletion: Navigate to Mypage → My Profile → Delete Account to delete your account immediately.
  • Web Request: Submit a deletion request via the Contact Us page at
    https://www.gluneopet.com or email info@gluneopet.com
  • Requests will be processed within 7 business days.
  • Data Retention: Certain non-identifiable data (such as anonymized pet health
    information) may be retained for up to 3 years, unless explicitly requested for deletion.

 

Security Measures

We implement industry-standard security measures to protect your personal information. However, no system is entirely secure. Notify us immediately if you suspect unauthorized access to your account.

 

Your Rights

Depending on your location, you may have the right to:

  • Access your personal information.
  • Request corrections or deletions.
  • Opt-out of marketing communications.
  • Withdraw consent for data processing.
  • File a complaint with your local data protection authority.

To exercise these rights, contact us at info@gluneopet.com or visit https://www.gluneopet.com

 

Children’s Data

Our Services are not intended for individuals under 18. We take steps to prevent data collection from minors by requiring users to confirm their age as 18 or older during account creation. If you become aware that a minor has provided us with personal information, please contact us to delete the data promptly.

 

Contact Information

For questions or concerns, contact us at: